About Us
01904 797 434
info@manorhousedentalpractice.co.uk
12 Boroughbridge Rd, Acomb, York YO26 5RU
If you wish to contact us or have any queries regarding our surgery or treatments, please complete the contact form below.
| Monday | 8.00-12.30 1.30-5.15 |
| Tuesday | 8.00-12.30 1.30-5.15 |
| Wednesday | Closed |
| Thursday | 8.00-12.30 1.30-5.15 |
| Friday | 8.00-12.30 1.30-4.45 |
Location
The practice is situated in the first row of shops on Boroughbridge Road after Water End lane, which is the Clifton Bridge turning. Free car parking is available on the forecourt and in the side streets next to the practice. You can find out more about bus services by visiting the First York website.
Access
The treatment room areas are situated on the first floor, up a flight of stairs.
We have installed an electric chairlift to enable those who find our stairs a little steep to get to our upstairs surgeries effortlessly. There is an access ramp available by request for disabled customers to gain access to the building. We also have a transfer board to help you move easily from the wheelchair to the dental chair. The dental chairs are ‘knee-break’ design allowing you to sit upright before being reclined for treatment. Please note weight restrictions apply – chair lift 160kg, dental chairs 135kg & 165kg.
As dental professionals we are concerned about the health and safety aspects of treating all our patients as we have both a duty of care to you and a legal obligation under the Health and Safety at Work Act 1974 to operate in a safe environment. It is our responsibility to ensure our patients are aware of our dental chairs weight limitation, which are 21 and 25 stone. If you are over the weight limit of our dental chairs then we may need to arrange a referral for treatment at an alternative location, using a specialist bariatric chair.
Our Mission Statement
We want you to feel important and cared for from the moment you arrive to the moment you leave. We aim to provide you with exceptional care in a relaxed and friendly atmosphere ensuring your visit is as comfortable as possible.
Our commitment to you
- To listen and respond to your need and provide you with the highest standards of care.
- To give you peace of mind by following strict hygiene procedures.
- To involve you in all decision making, giving you a written treatment plan and estimate.
- To ensure all staff undergo continual professional development to meet current guidelines.
- To be punctual and allow sufficient time for treatments.
- To help you feel confident about your smile for life.
What we request from you
- To attend for appointments on time, giving 48 hours notice of cancellation.
- To pay for treatment as it is provided.
- To attend regularly and listen to the professional advice given.
- To raise any concerns with the practice so we can resolve them.
Regulations
We adhere to the General Dental Council‘s guidance, Standards for Dental Professionals, and we ensure that we adhere to all relevant health and safety guidelines. We are also CQC registered and the report can be found on the CQC website. We are also a registered BDA Good Practice.
Data Protection
To provide proper and safe dental care, we may need to disclose personal information about you. Where possible, you will be informed of these requests for disclosure. Disclosure will take place on a ‘need-to-know’ basis. We will only provide information to individuals or organisations who need it to provide care to you or to ensure the proper administration of government (whose personnel are covered by strict confidentiality rules). We will only disclose information that the recipient needs to have.
Suggestions, Feedback or Complaints
It is the aim of this practice to provide a friendly and professional service. With this in mind we welcome any comments you may wish to share.
There is also an informal, confidential, in-house procedure to deal with any problems or concerns you may have. If you require further details, please contact reception for an advice leaflet, or write to us.
To give us feedback, make a suggestion or an in-house complaint, you can either:
- e-mail us at: info@manorhousedentalpractice.co.uk
- Write to: Dr Matthew Houlton, 12 Boroughbridge Road, York. YO26 5RU.
- We also have a suggestion box in the waiting room at the practice.
However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you would like further advice you should contact:
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
Tel. 020 8253 0800
E-mail: info@dentalcomplaints.org.uk
Web address: www.dentalcomplaints.org.uk
You may also download a complaints advice leaflet directly from the site.
Other Contact Information
British Dental Association
64 Wimpole Street,
London
W1G8YS
Tel: 020 7935 0875
Fax: 020 7487 5232
e-mail: enquiries@bda.org
Web address: www.bda.org
You may also like to contact The General Dental Council for more advice:
The General Dental Council
37 Wimpole Street
London
W1M 8DQ
Tel. 0845 222 4141
E-mail: complaints@gdc-uk.org
Web address: www.gdc-uk.org
You may also complete a form directly on-line.
Denplan
For those patients registered with this practice with Denplan, contact Denplan by telephone for advice:
Tel. 0800 169 7220
Care Quality Commission Health and Social Care Act 2008
Our details as registered with the Care Quality Commission:
Manor House Dental Practice
Certificate No. 1-187645262
Provider ID. 1-15301239
Please feel free to read our CQC Report:
